Posted: 22-Apr-26
Location: United States - Nationwide
Type: Full Time
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About the Role
The Customer Experience Representative serves as a central point of coordination between customers, Sales Representatives, and internal teams, ensuring a seamless, accurate, and high-quality customer experience. This role combines customer support with operational execution, requiring strong attention to detail, sound judgment, and the ability to manage multiple priorities effectively.
You’ll play a critical role in supporting day-to-day operations, maintaining data integrity, and proactively resolving issues that impact the customer experience. We’re seeking someone who is organized, responsive, and takes ownership of their work in a fast-paced environment.
What You’ll Do
- Process customer and Sales Representative orders with a high degree of accuracy and attention to detail
- Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions
- Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience
- Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data
- Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information)
- Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding
- Process customer audit requests and ensure timely, accurate responses
- Support customers and Sales Representatives with questions related to the company website and ordering processes
- Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience
What Success Looks Like
- You consistently deliver accurate, timely, and professional support to customers and internal partners
- You take ownership of issues and follow through to resolution, keeping stakeholders informed along the way
- You manage competing priorities effectively while maintaining strong attention to detail
- You maintain accurate, compliant records and contribute to reliable operational processes
What You’ll Need to Succeed
- High school diploma or GED required; additional education or relevant training is a plus
- 2+ years of experience in customer service, order management, or a related operational role
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Experience working with internal systems or order management tools preferred
- Ability to quickly learn new systems and processes
