The Customer Success Consultant for WaveMark? at Cardinal Health plays a crucial role in enhancing customer experience by providing professional advisement for clinical and supply chain workflows. This position focuses on demonstrating the value of the WaveMark solution, supporting the adoption of best practices, and building strong relationships with key stakeholders. The consultant is responsible for executing strategic plans for accounts, ensuring that all departments utilize the WaveMark portfolio effectively to improve patient safety, staff efficiency, and financial performance.
Responsibilities
Support the strategic direction of WaveMark and provide leadership to the Customer Success organization.
Communicate effectively with customers and Customer Success teams to maximize value creation and outcomes at each stage of the customer journey.
Cultivate expertise in all aspects of the WaveMark solution, including core functionality and new features.
Cultivate relationships with new and established customers to ensure a successful customer experience.
Complete site visits and virtual check-ins with each customer, focusing on account-specific strategic plans and broader WaveMark initiatives.
Field escalated customer concerns, ensuring they are fully addressed while balancing the needs of the customer, team, and business.
Participate in product development initiatives, including new product design and documentation review.
Communicate the impact of new releases and system updates to local clinical staff and Super Users.
Build and deliver Strategic Business Reviews (SBRs) to key stakeholders to demonstrate achievement of customer goals.
Ensure all account-level meetings and conversations are documented in SalesForce.
Collaborate with the Commercial team to support pre-sale activities and customer relationship-building.
Work in a cross-functional team to ensure successful installation and adoption of the WaveMark solution.
Travel to work with customers during project planning, implementation, and go-live as needed.
Qualifications
Bachelor's degree in a related field or equivalent work experience preferred
Prior experience in a customer success or service role preferred
Strong problem-solving and analytical skills
Knowledge and/or experience in Supply Chain, IT, or a Clinical field
Strong written and verbal communication skills to all levels of an organization.
Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word).
Experience working in large organizations, such as hospital integrated delivery networks or enterprises, is ideal.
Must be able to lift up to 50 pounds and be comfortable standing/walking for the majority of the workday.
Ability to travel up to 50% of the time to national accounts with overnight stay.
Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview
Anticipated pay range: $104,200 - $135,000
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 08/06/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate?s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Los Angeles Metro Area, Dallas Metro Area, Houston Metro Area
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges – now, and in the future.As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities.
