Responsibilities

• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Works on routine assignments that require basic problem resolution and escalation.
• Receives general direction on standard work; receives detailed instruction on new assignments and advanced work.
• Is self-motivated and possesses ability to multi-task in enterprise environment.
• Requires excellent phone and email communication skills.
• Open/Update/Assign/Resolve incidents in Service Now and monitor ticket queue.
• Understanding of the business and impact of missed SLA?s and how it impacts our customers.
• Maintains a variety of documentation: including operation?s procedures (SOP), run sheets, shift turnover.
• Consults with senior team members and supervisor on complex and unusual problems.

Qualifications

• 0-2 years of experience, preferred
• Bachelor's degree in related field preferred, or equivalent work experience, preferred
• Basic understanding of multiple operating systems (Windows, Linux, Unix, etc.) and technical platforms (networks, firewalls, storage, load balancing, virtualization, etc).
• Basic understanding of networking concepts and systems including routing and switching, Cisco, HP & F5 network devices, VOIP, WLANs.
• Network technologies and topologies:  VPN, Aruba, CloudGenix, Meraki, SD-WAN, Cisco routers and switches, HP switches.
• AWS cloud computing and Google cloud platform experience is a plus.
• Knowledge of scripting (Python or similar) is a plus.
• Knowledge of the following tools is a plus:
• Tivoli ITNM, Dynatrace or SolarWinds monitoring, NetQos, Service Now, AWS / GCP Cloud console, CloudGenix and Meraki consoles, Panorama
• Analyst must have good communication, organizational, analytical, and time management skills.
• F5 load balancers and Palo Alto experience / knowledge is desirable.
• Excellent customer service skills.
• Must be able to respond well to problems or challenges under pressure.
• Ability to work 1st shift in 24X7 environment.
• Proficient in MS Office applications.

Anticipated salary range: $26.90 per hour - $49.80 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 08/23/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate?s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.