OptiFreight® Logistics is an undisputed industry leader in delivering savings via third-party freight management. Annually, OptiFreight® manages over 20 million shipments for over 2,000 customers, generating collective savings of $535M. OptiFreight® has begun to expand our footprint to incorporate Same Day / Courier as well as other modalities of transportation management. Our goal is to offer full suite transportation management to cover ALL transportation needs of healthcare providers. Our proven methods and innovation have led to unique volume-driving capabilities to that support the ability to drive capture and mange more shipments and freight spend than anyone in this space. Ultimately, our ability to deliver value comes through people (highly consultative), scale (breadth of experience and shipments managed), and insights (data driven actions that lead to value).
Responsibilities
The Sr. Logistics Analyst, Customer Success supports the activities that best ensure an exceptional customer experience.
The main function of this team is to assist with transportation related projects that help to deliver results aligned with service, retention and growth goals for healthcare systems and related organizations.
Support of the OptiFreight Logistics organization around service goals, customer growth and retention strategies
Collaborate with Carrier Relations and OptiFreight?s primary carriers to ensure adequate service capabilities and SLA performance standards are meeting or exceeding customer expectations
Participate in the alignment of the OptiFreight Logistics and frontline carrier representatives to help optimize the healthcare customer experience
Monitor business metrics and KPIs to help report the effectiveness of team activities and service quality; review and measure customer-oriented service level targets
Assist Sales Team Members on customer projects within their markets; ensure successful and timely resolution of all escalated issues
Help to qualify and vet opportunities and work with teams to implement transportation solutions that result in growth
Stay informed of the changing healthcare landscape, logistics innovations, and supply chain trends to maintain an understanding of the customer experience
Assist with customer inquiries to maintain high levels of service experience
Participate in training and education with sales team members
Identify possible problems and proactively resolves service issues by working with customers, transportation service providers, and internal stakeholders
Work effectively with other cross-functional teams to serve customers and achieve company objectives
Help with other activities and requests as assigned, following through in a timely manner
Qualifications
Bachelor?s degree or equivalent experience in related field preferred
2+ years of small parcel experience required
National small parcel carrier experience preferred
2 - 4 years of previous experience in roles such as Sales, Account Management, Customer Success, Transportation OR Logistics preferred.
Background and knowledge of parcel carriers, transportation, or logistics preferred.
Strong planning and organizational skills, and a person who can balance good listening skills with the assertiveness to accomplish deliverables.
Ability to work in a matrix environment with sales, marketing, operations, enterprise information technology, etc. to support both functional and business goals.
Data analytics experience with Excel proficiency preferred.
Anticipated salary range:$79,300 - $113,200
Bonus eligible:No
Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:07/09/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate?s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges – now, and in the future.As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities.
