Cardinal Health Sonexus? Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We?re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life-changing therapies to patients who need them-faster.
What this position contributes to Cardinal Health
The Pharmacy Liaison Coordinator primarily serves as a liaison between the business, and Specialty Pharmacy stakeholder partners to ensure hub patients sent to Specialty Pharmacies successfully access much needed therapy. This role plays a critical role in ensuring a seamless transition throughout the patient journey as the hub completes reimbursement services and transfer the patient to a Specialty Pharmacy to complete their journey. This position serves as a critical bridge in ensuring patients get access to therapy in a fast, efficient and streamlined manner.
Responsibilities
Handle customer escalated cases through investigation and case review.
Responsible for maintaining an issues log that clearly states all encountered issues and steps to resolve the issue.
Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate.
Answer requests from doctors and/or patients checking on the status of the triage.
Perform other activities related to internal initiatives and/or the manufacturer?s program as assigned.
Support manufacturer field team members as required on case updates.
Works internally with team members regarding patients? cases.
Ability to identify, document, and submit Adverse Events during customer contact or via received documentation.
Serving as Single Point of Contact for Cardinal Health Sonexus? Access and Patient Support related inquiries when communicating with specific and designated Specialty Pharmacies.
Responsible for handling escalated cases and reporting to field-based representatives as needed.
Responsible for running all reports relative to Cardinal Health Sonexus? Access and Patient Support and program dispenses, addressing any issues or errors discovered.
Responsible for ensuring accounts are updated and accurate, submitting IT escalations if required.
Support the hub team with work overflow and reimbursement support when necessary.
Other duties as assigned.
Qualifications
High School Diploma, GED or equivalent work experience, preferred.
3-6 years of experience, preferred.
Experience and knowledge in the healthcare management industry including Prior Authorizations, Appeals, Medicare Part D, Medicaid, Managed Care, and Commercial plans is preferred.
Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel.
Excellent observation skills to easily identify trends and problems while providing solutions.
Superior written & verbal communication skills.
Experience in phone-based customer service preferred.
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
In-depth knowledge in technical or specialty area.
Applies advanced skills to resolve complex problems independently.
May modify process to resolve situations.
Works independently within established procedures; may receive general guidance on new assignments.
May provide general guidance or technical assistance to less experienced team members.
Training And Work Schedules: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hoursMonday-Friday, 8:00am - 5:00pm CST and 7:00am - 4:00pm CST.
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Remote Details:
You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
Download speed of 15Mbps (megabyte per second).
Upload speed of 5Mbps (megabyte per second).
Ping Rate Maximum of 30ms (milliseconds).
Hardwired to the router.
Surge protector with Network Line Protection for CAH issued equipment. ?
Anticipated hourly range: $21.50 per hour - $30.70 per hour.
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:5/30/25 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate?s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges – now, and in the future.As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities.
