What Customer Experience Specialist Contributes to Cardinal Health
The specialist will focus on the internal employee experience at 3PL Services. This role will be responsible for development and execution of the Hospitality Training Programs in partnership with the Learning and Development team, Support CX initiatives (Year One Journey, Leadership Development/Onboarding), training ambassador, tours, and voice of the employee action plans.
As a member of the Customer Experience team this role will continually be looking for ways we can improve the overall employee experience.
New Hire Orientation/Onboarding
Welcome new hires and give them an overview of the business as well as facilitate NEO/Safety Security and a facility tour of all our buildings
This includes working with training team and organizing a schedule
Peer Associate Program
Match new hires with an associate nominated by their leader for their first 90 days on the job.
Facilitate a 1-hour class on the different tracks and how to read the career roadmapping tools available on myHR
Manage and Oversee Year One Journey Program- We want employees to see CAH as a career and not just a paycheck
The Year One Journey new hire development program delivers mySpark trainings and group skip levels with leaders throughout a WFH new hire's first year on the job.
Additionally, this program features DE&I leadership talks and a recognition when an employee hits their first year with us.
Employee Activities (all): Develop educational materials coinciding with Black History Month, PRIDE month, etc., while also organizing employee cookouts, employee appreciation gifts and activities
Town Hall - Present at department town halls to educate employees on LivingWell initiatives; highlight activities and Cardinal Health benefits
Help with myHR and benefits questions for new hires and tenured employees
Facilitate Soft Skills training - 4Vs and Presenting with Confidence (corporate) and 3PL specific courses Luxury Hospitality and Phone Training
Manage and oversee Leadership Onboarding program for new people leaders - this six-week program marries mySpark e-learnings with hands-on learning from subject matter experts on a variety of topics to instill confidence in new leaders.
2-4 years of experience preferred
BA, BS or equivalent experience in related field preferred
Facilitation and Presentation skills
Ability to work with all levels in the organization
Intermediate Microsoft knowledge
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity Identified possible solutions to a variety technical problems and takes action to resolve
Applies judgment within defined parameters
Receives general guidance and may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges – now, and in the future.As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities.