Career Center

Are you driven to solve the right problems? Do you thrive on coaxing out ideas from insights and transforming them into compelling experiences? If so, let's talk.

Fuse, the commercial technology and innovation center at Cardinal Health, is looking for a versatile experience designer who's excited to craft digital and physical products/services that help real people while supporting your colleagues as a coveted member of the Product Experience team.

As a Senior Product Experience Designer, you will explore, experiment, create, and validate early-stage digital and industrial design concepts that will serve our various customers and end-users - interesting and complex design challenges in a high growth part of Cardinal's overall business.

The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It's a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services.

Responsibilities:

• Determine both quantitative & qualitative insights and translate them into actionable design tasks

• Create & test sophisticated prototypes and user flows for new digital/physical product concepts

• Guide product teams to deeply understand customer/user behavior, pain points, and needs

• Clearly identify assumptions and effectively (and creatively) test them

• Articulate experience challenges & opportunities for your product concept and in broader healthcare

• Relentlessly consider the whole system and each detail from the user's perspective

• Explain your design rationale to non-designers and build a shared understanding of the vision

• Collaborate across multiple functions to deliver an exceptional cohesive experience

• Understand the business and prioritize what adds the most value for our users/customers

• Model a human-centered approach on your team in order to deliver better products and build a competitive advantage

• Build and nurture relationships with cross-functional teams and internal/external stakeholders

• Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration

Qualifications

Need to have:

• 5-7 years' experience designing digital and physical products/services utilizing a human-centered methodology preferred

• A clear grasp of experience design best practices for digital and real-world touch points

• IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools

• Proven digital design, industrial design, and creative development skills

• Experience planning/facilitating/analyzing user research, service prototyping, and usability testing

• Exceptional visual, verbal, and written communication skills in service of great storytelling

• Comfort leading and designing within a modern product/service design lifecycle

• An ability to guide team members and stakeholders through a design thinking mindset

Nice to have:

• BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred

• Experience designing in healthcare and/or logistics

• A conversant understanding of strategy, operations, and technology behind healthcare businesses

• Experience designing modern data visualizations

What is expected of you at Cardinal Health

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects/products
• May work on complex projects of large scope
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.