What Account Management contributes to Cardinal Health Account Management is responsible for managing the success of the relationship with an assigned set of customers to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, tracking, and resolving customer pain points and, for facilitating, developing, designing, and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization with teams such as Sales, Customer Service, Pricing, Operations, Credit & Collections.
OptiFreight™Logistics is the leading provider of Inbound, Outbound, and Less than Truckload (LTL) Shipping and freight management services for the Healthcare sector.
Accountabilities
Oversee assigned OptiFreight customer(s) as it pertains to shipping, logistics, and general service needs for East Coast Territory.
Bridge relationships between the customer and internal Cardinal Health teams to ensure flawless service
Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives
Track, measure, and report key performance indicators monthly
Build and maintain long-term trusted relationships with customer to support retention and growth of the account
Qualifications
Bachelor's degree or equivalent experience, preferred
Direct customer facing experience preferred
Strong communication skills
Demonstrated ability to work in a fast-paced, collaborative environment
Highly motivated, creative, able to operate effectively within a team
What is expected of you and others at this level:
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Applies judgment to assist in customer situations
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges – now, and in the future.As a global, growing company, we’re able to offer rewarding careers that let you make a positive impact on our customers and communities.
