Posted: 21-Apr-23
Location: Carrollton, Texas
Type: Full Time
Categories:
Required Education:
PRIMARY DUTIES AND RESPONSIBILITIES:
Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
Communicates with all departments within the Distribution Center as well as field sales associates.
Serves as liaison between customers and field sales associates.
Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
Complies with all appropriate policies, procedures, safety rules and regulations.
Performs related duties as assigned.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate’s degree program, technical vocational training or equivalent combination of experience and education. Normally requires two (2) to four (4) years directly related experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong customer service skills
- Strong interpersonal skills
- Good decision making skills
- Good analytical skills
- Ability to communicate effectively both orally and in writing
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
- Familiarity with ABC products, services and pharmaceutical distribution operations
- Strong organizational skills; attention to detail
- Basic knowledge of Microsoft Word, Excel and inventory management system
