Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
Communicates with all departments within the Distribution Center as well as field sales associates.
Serves as liaison between customers and field sales associates.
Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
Complies with all appropriate policies, procedures, safety rules and regulations.
Performs related duties as assigned.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate’s degree program, technical vocational training or equivalent combination of experience and education. Normally requires two (2) to four (4) years directly related experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong customer service skills
Strong interpersonal skills
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with ABC products, services and pharmaceutical distribution operations
Strong organizational skills; attention to detail
Basic knowledge of Microsoft Word, Excel and inventory management system
About AmerisourceBergen - Integrated Commercialization
AmerisourceBergen Corporation (NYSE: ABC) fosters a positive impact on the health of people and communities around the world by advancing the development and delivery of pharmaceuticals and healthcare products. As a leading global healthcare company, with a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies, and providers, we create unparalleled access, efficiency, and reliability for human and animal health. Our 42,000 global team members power our purpose: We are united in our responsibility to create healthier futures.
AmerisourceBergen focuses on driving an inspiring and inclusive culture. We challenge our people to lead fulfilling lives both in and outside of work.
Click on link to apply: https://www.amerisourcebergen.com/careers-home