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Customer Care Representative
PRIMARY DUTIES AND RESPONSIBILITIES:   Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly. Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in


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